Frequently Asked Questions
Everything you need to know about shopping with Exceed.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small shipping fee.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the perfect fit.
What payment methods do you accept?
Exceed accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey directly on our site.